Support

Having trouble? Check the questions below, or contact us directly.

FAQ

Is FlashScan free?

Yes. FlashScan is free on the App Store, with no account and no ads.

Are my documents uploaded?

No. Scanning, filters, text recognition and redaction run on your iPhone. Documents, signatures and stamps are stored only on your device. The app uses Umeng analytics for anonymized device and usage statistics, which never include document content.

Is there an Android version?

Not at the moment. FlashScan requires an iPhone running iOS 16 or later.

What does redaction detect?

ID numbers (with checksum validation), phone numbers, bank card numbers, emails, @handles, QR codes, barcodes and faces are covered automatically. Names, addresses and company names are suggested for you to confirm. Detection rules are tuned for Chinese formats; you can always long-press words or draw a box to cover anything else.

Which formats can I export?

PDF and images (ZIP for multi-page documents). ID card copies can also be exported as Word. You can print directly or share to any app.

Which languages does text recognition support?

Chinese, English, Japanese and other common languages are detected automatically.

What happens when I switch phones?

Documents are stored only on the current device and are deleted with the app. Export important documents as PDF before switching phones or uninstalling.

Troubleshooting

The camera does not open

Go to Settings › FlashScan and make sure camera access is allowed. If the screen stays black, quit the app completely and open it again.

Photos are missing when importing

If you granted access to selected photos only, change it in Settings › FlashScan › Photos, or add more photos in the picker.

Edge detection is off

Place the document on a contrasting surface with even light and no glare. You can always drag the four corners in Crop.

Redaction missed or over-selected something

Dashed boxes are only covered after you tap them. Long-press words or draw a box to add anything that was missed, and use Preview before saving.

Where are exported files?

Exporting opens the share sheet. Choose Save to Files, or send the file to any app.

Contact us

For questions, feature requests or business inquiries, email us. We usually reply within 15 business days:

service@xiaoyucx.com

You can also use Settings › Feedback inside the app; it adds your app version automatically.